Chapter 8

When peer ratings are used, research has found that high performers evaluate their peers ____ low performers.
1. the same as
2. more strictly than
3. more leniently than
4. none of these would be true
Which of the following performance appraisal evaluators is not common or well regarded by managers?
1. Supervisor
2. Peer
3. Subordinate
4. Customer
When would the use of subordinate ratings of a supervisor be least desirable?
1. There are only 1 or 2 subordinates
2. The ratings are anonymous
3. The ratings will not affect raises
4. The job is in the public sector
According to most research, subordinate feedback results in:
1. higher supervisor turnover
2. bad feelings among employees
3. increased supervisor performance
4. subordinates being fired
To get better customer feedback on employee performance, ____ are used.
1. secret shoppers
2. consultants
3. peer ratings
4. employee comparisons